1. What do I do if my roof is leaking?
Don't panic! In most cases a new leak will not cause major damage to your home. Simply call our main service department at 888.810.1002 or email [email protected] They will ask some basic questions and schedule a service tech to your area. We also offer several service packages, so be sure to ask a service representative which one will best suit your needs. Click here to request a free roof inspection.
2. What if my insurance deductible is too high?
Insurance companies are out to make money just like any other business. Allowing one of our trained staff to negotiate on your behalf can help you get the most out of your insurance claim. Don't forget to ask your sales representative about our advertising incentive and referral incentive programs which can save, or even earn you money.
3. How do I choose a roofing company?
Many roofing companies base their business around storm damage roof repair, assembling crews during the height of the season and scaling back operations the rest of the year. As a result, their quality of service can be inconsistent and backed up by little, if any, support. Here are a few questions to consider when choosing a roofing company:
What is the company's reputation?
- Are they a local company?
- How long have they been in business?
- Call local suppliers and ask about their experience with the company.
- Check the business with the Better Business Bureau, Angie's List and other associations.
How is the company going to protect my interests?
- Are they insured?
- Do they want money up front?
- Do they offer quality control through the roofing process?
What warranties does the company offer?
- What does the warranty cover, and for how long?
- Will I still have a warranty after the repair work is completed?
- Do they have a dedicated staff that handles warranty issues?
4. Is there a benefit to using 30 year shingles?
While 30 year shingles will not always last 30 years, they should definitely be considered if you're replacing your roofing system. In general, 30 year architectural shingles last longer and have a higher wind rating than standard 20 year shingles. Our experience over the years has also shown that this low cost upgrade can also provide greater curb appeal and increase a property's resale value. Please ask your sales representative for pricing on the 30 year options. You can also view color and style choices for 30 year shingles by visiting our manufacturers' web sites on our Manufacturers page. [link to: Manufacturers page]
5. Should I use valley metal in my roof valleys?
Valleys are a main area for roof leaks due to the amount of water that can funnel to this space. Added protection for valleys is useful in Northern regions where ice and snow can collect for extended periods of time, dam up and create a leak. In milder winter climates, this is not much of an issue.
Despite the lower risk of roof valleys causing leakage in milder climate areas, you may still want to consider adding protection in this problem area. The valley is typically the highest place for foot traffic on your roof, and a little extra protection will help if the shingles become damaged in that area from foot traffic or a storm.
We recommend that you use a self-sealing membrane in your roof valley rather than installing valley metal. Unlike valley metal, a self-sealing underlayment will seal itself back up after a nail is driven through it. Unlike valley metal, self-sealing membranes will also never rust out.
6. Are nails or staples better? What about hand nailing?
Although there are still roofers that will swear by staple fasteners, Quick Roofing has been using the manufacturers recommend 1¬ľ‚ÄĚ nail for years. In our experience, shingles fastened with staples are more likely to blow off in a storm than those fastened with nails.
Quick Roofing also uses both coil nail and hand nail crews. Some feel that coil nails can be over driven through the shingle, leaving nothing to hold it down to the roof. While we have seen examples of this in the field, we have also seen overdriven nails that were hand nailed. The nailing issue is truly a matter of project management.
Quality control makes a greater difference in the workmanship of your roof than which fastener is used or how it's applied. As part of our roofing process, all Quick Roofing sales representatives are responsible for conducting quality control checks during the entire installation and repair process. Inspecting nailing patterns and nail penetration are key components of the quality control process.
7. What type of warranty do you offer?
Quick Roofing offers a 7 year workmanship warranty on all residential roof replacements which covers the following:
- Shingles blown off by winds not exceeding 60mph
- Flashing installed by the roofer
- Leaks caused by improper installation of roofing material
Your warranty will still be good long after the storm has gone, and will be serviced by staff of service technicians 6 days a week. You can also learn more about the benefits of registering your manufacturer's warranty including extended warranty options and repair discounts here.